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Why Our 5-Star Customer Service Matters So Much To Us

Shutter Company Brighton - carpenter measuring a window

If you are looking for new shutters or blinds here in Brighton, you may find alternative companies to ourselves online or on the high street. But we have always set out to offer the communities we serve here, and across Sussex, with something more than just excellent products.

Of course, we do offer a wide product range, with high-quality blinds and shutters to suit a wide range of tastes and windows of all shapes and sizes, from modern homes to historic Regency-era villas.

Ultimately, however, we are not just another shutter company in Brighton; it is the high level of our service that sets us apart, making sure that you don’t just get products that you love, but that you have them fitted professionally, at a convenient time, with minimal fuss and highly-skilled craftsmanship.

However, don’t just read us blowing our own trumpet; the reviews we get from customers tell their own story.

For example, the reviews we got from Trustpilot in 2023 all gave us five stars, which is a great feather in our cap to begin with. But what people wrote was even more heart-warming to hear, both for us and no doubt for anyone looking to us to supply and fit their blinds or shutters.

Reviewer Lauren said of us: “From start to finish the service we received from the Brighton Shutter company has been incredible.”

Another review, by Susannah Easy, commented that our service was “nothing short of fabulous”. She explained that after the initial blinds fitting took place in 2021, a problem arose two years later that we came and fixed.

“I would not hesitate in recommending them, competitive price, great product and wonderful, note-worthy customer service,” she exclaimed.

Then there was Julie Foster, who said we had been “fantastic from start to finish” and the installation had been a “hassle-free project”.

None of these are our words, but we are proud of them. We always seek to give the very best service. Now we just hope that our 2024 reviews will be as good as were delivered last year.

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What our customers say